Push notifications
The SmartOffice™ mobile app can receive push notifications to notifiy you when a camera detects motion. To help you troubleshoot push notification issues, learn about the possible causes and solutions.
Inaccurate notifications received
Description of cause: Inaccurate motion detected event notifications received.
This SmartOffice™ mobile app sends this push notification when the camera detects motion. If motion detected events occur close to each other, a push notification is only sent for the first occurrence.
Solution:
If you receive this push notification and you think that your camera is detecting motion incorrectly, contact your service provider.
If you keep receiving false or inaccurate motion detected push notifications, you can modify the push notifications configuration settings in the SmartOffice™ mobile app.Notifications disabled
Description of cause: iOS or Android settings for notifications are not enabled for the SmartOffice™ mobile app.
Firewall configuration issues
Description of cause: Unable to receive push notifications due to firewall configuration issues.
Solution: Check your firewall settings are configured correctly.