Logging on to the SmartOffice™ client portal

2018-04-25Last updated

After you have activated your user account through the activation link, you can log on to your SmartOffice™ portal to monitor your premises.

Before you begin

Make sure that you have activated your SmartOffice™ account by clicking on the activation link in your email.
Note: If you have problems connecting or logging on to SmartOffice™, contact your service provider.


  1. Using your web browser, go to www.app.smartoffice.comcast.com.
  2. On the SmartOffice™ logon page, click on a user account.
    You are redirected to your user account’s Sign-in page.
    Note: A valid user account from a supported identity provider is required whenever accessing SmartOffice™.
  3. Sign in to your user account.
    If the Windows Azure Access Control Service (ACS) page is displayed. Select Remember this approval and then click Allow.
Your SmartOffice™ home page is displayed and you are ready to use SmartOffice™.
Important: If an error message appears stating that your user account is not valid or that it has been suspended, contact your service provider. Suspended accounts take effect immediately. If your account is suspended while you are logged off of SmartOffice™, access to your portal is denied upon your next login attempt. However, if your account is suspended while you are logged on to SmartOffice™, the system automatically logs you off upon your first system action following the suspension (for example, opening a page), or once your session expires because you have surpassed 30 minutes of inactivity.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.