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Getting started
Logging on to the SmartOffice™ client portal
After you have activated your user account through the activation link, you can log on to your SmartOffice™ portal to monitor your premises.

Preface
Getting started
- What is SmartOffice™?
  SmartOffice™ is a cloud-based video monitoring system that makes the adoption of network video security solutions easy. With SmartOffice™, you can connect to your business wherever you go. Using the Microsoft Windows Azure cloud-computing platform, SmartOffice™ eliminates the need for on-site servers. As a result, installation time is reduced and you can begin monitoring your premises quickly.
- SmartOffice™ accounts
  A SmartOffice™ account is a collection of user-related and geographical information for a given company in a given location, and the arrangement with which that company can use the services offered by SmartOffice™. There are two types of accounts: integrator accounts and client accounts.
- About usernames
  A username is an access credential that is comprised of a valid email address from one of the supported identity providers. A username can be registered to multiple SmartOffice™ accounts (multi-account username), and must be activated by the user only once before logging on to any of the accounts that the username is registered to.
- Firewall settings
  The ports must be open and redirected for firewall and network address translation purposes.
- Logging on to the SmartOffice™ client portal
  After you have activated your user account through the activation link, you can log on to your SmartOffice™ portal to monitor your premises.
- Logging off from SmartOffice™
  To exit from SmartOffice™, you can log off and then choose to go back to the homepage or sign out of your user account.
- Home page overview
  The homepage is your starting point for all of your monitoring needs. You can access the homepage from any page in SmartOffice™.
- Changing your personal preferences
  To change the language of the user interface or enable camera-related notifications, you can change your personal preferences once your SmartOffice™ account is active.
Release notes
Basic monitoring
Bookmarks
Video export
Client users
Account management
Additional resources
Glossary

Logging on to the SmartOffice™ client portal

2018-04-25

After you have activated your user account through the activation link, you can log on to your SmartOffice™ portal to monitor your premises.

Before you begin

Make sure that you have activated your SmartOffice™ account by clicking on the activation link in your email.

Note: If you have problems connecting or logging on to SmartOffice™, contact your service provider.

Procedure

Using your web browser, go to www.app.smartoffice.comcast.com.
On the SmartOffice™ logon page, click on a user account.
You are redirected to your user account’s Sign-in page.

Note: A valid user account from a supported identity provider is required whenever accessing SmartOffice™.
Sign in to your user account.
If the Windows Azure Access Control Service (ACS) page is displayed. Select Remember this approval and then click Allow.

Your SmartOffice™ homepage is displayed and you are ready to use SmartOffice™.

Important: If an error message appears stating that your user account is not valid or that it has been suspended, contact your service provider. Suspended accounts take effect immediately. If your account is suspended while you are logged off of SmartOffice™, access to your portal is denied upon your next login attempt. However, if your account is suspended while you are logged on to SmartOffice™, the system automatically logs you off upon your first system action following the suspension (for example, opening a page), or once your session expires because you have surpassed 30 minutes of inactivity.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.