Email notifications
To notify you about the status of your cameras, SmartOffice™ sends email notifications when a fault condition or event has been detected or resolved. To help you troubleshoot email notification issues, learn about the possible causes and solutions.
Camera Disconnected
Description of cause: A camera is unreachable. An email notification is sent when SmartOffice™ detects that a camera is unreachable for 10 minutes.
Solution:
If you receive this email notification, contact your service provider.
Camera reconnected
Description of cause: An email notification is sent when a camera, that was previously unreachable, reconnects to SmartOffice™.
Solution:
If you receive this email notification, log on to SmartOffice™ and make sure that the camera is working properly.
Motion detected on camera
Description of cause:
This email notification is sent each time the camera detects motion.
Solution:
If you receive this email notification and you feel that your camera is detecting motion incorrectly, contact your service provider.