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Creating an authentication key for your mobile devices
To authenticate your identity and connect to the SmartOffice™ mobile apps from all of your mobile devices, you must create a mobile authentication key in your SmartOffice™ portal.

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- User levels
  A user level is an access requirement that defines a user's ability to perform certain tasks once logged on to SmartOffice™.
- Switching between SmartOffice™ accounts
  If your username is registered to multiple SmartOffice™ accounts, you can easily access each of these accounts from a single location within your SmartOffice™ portal.
- Restricting access to your video
  If you do not want your service provider or Comcast personnel to view your cameras or export video, you can restrict access to your SmartOffice™ portal and then re-establish access when you need technical support.
- Verifying whether remote users can monitor your SmartOffice™ portal
  To ensure transparency between you, your service provider, and Comcast personnel, as a client administrator you can verify whether others can monitor your SmartOffice™ portal through remote monitoring features such as Federation™.
- Viewing your camera settings
  To find information such as the resolution that your camera is recording at, or the maximum frame rate that you can obtain when recording, you can view your camera settings and then contact your service provider if changes are required.
- Changing your camera's thumbnail image
  If you have difficulty identifying a camera by its current thumbnail, you can change the camera's thumbnail image so that the image accurately represents the location that the camera is viewing.
- Creating an authentication key for your mobile devices
  To authenticate your identity and connect to the SmartOffice™ mobile apps from all of your mobile devices, you must create a mobile authentication key in your SmartOffice™ portal.
- Modifying your mobile authentication key
  If you have forgotten your mobile authentication key or simply want to change it occasionally for security purposes, you can modify the key in your SmartOffice™ portal and then update the SmartOffice™ mobile apps.
- Deleting your mobile authentication key
  If your mobile device is lost or has been stolen, or you want to stop using the SmartOffice™ mobile apps, you can delete the key from your SmartOffice™ portal.
Additional resources
Glossary

Creating an authentication key for your mobile devices

2017-12-08

To authenticate your identity and connect to the SmartOffice™ mobile apps from all of your mobile devices, you must create a mobile authentication key in your SmartOffice™ portal.

What you should know

You must have a valid mobile authentication key to connect to the SmartOffice™ mobile apps. Once your mobile authentication key is entered, your key is stored on your device. You only need to enter the key again if you modify it, or if you delete the key and then create a new one.

Note: Mobile application access for integrators is disabled at the integrator account level by default.

Procedure

At the top of the page, click your name, and then click Preferences from the drop-down menu.
In the Mobile authentication key field, click Create.
Enter a key and then enter it again to confirm your entry.

Important: Keys must have at least eight characters and must only contain a combination of numbers and letters. To help protect yourself, make sure that you choose a key that is complex and cannot be easily guessed.
Click Save or Cancel.

If you saved your changes, Delete and Modify appear in the Mobile authentication key field. Your mobile authentication key is created.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

After you finish

Using your mobile device, download the SmartOffice™ mobile app and log on. When prompted, enter your SmartOffice™ username (email address) and mobile authentication key.