If you do not want your service provider or Comcast personnel
to view your cameras or export video, you can restrict access to your SmartOffice™ portal and then re-establish access when you need technical support.
What you should know
Only the client administrator has the required privileges to restrict access to
your portal. Once set, your service provider cannot access your SmartOffice™ portal from either their web client or their SmartOffice™ mobile apps.
For SmartOffice™, privacy is
automatically enabled the night after the installation. If privacy is turned off by
the user for troubleshooting it is automatically reset the following night. Privacy
must be disabled when you want to add new cameras or when you require
service.
Procedure
Click Configurations () and then
click the Privacy tab.
Clear the Allow my service provider and Comcast to access my portal check box. By
default, this check box is selected, and therefore, access to your portal is
open when your client account is created.
Once cleared, your service provider and Comcast
personnel cannot access your portal. If they are already inside your portal at
the time you enabled privacy, access to all web pages (except for the support
and online help pages) is immediately restricted.
To re-establish access, select the Allow my service provider and
Comcast to access my portal check
box.
Access to your SmartOffice™ portal is immediately
re-established. Users that are accessing your portal from their SmartOffice™ mobile apps must refresh the client page of their
app.
Important: Enabling privacy restricts others from accessing your portal only
for the duration that the privacy setting is in effect. When access is granted
again, video that was recorded during the restriction period can be viewed by your
service provider and Comcast personnel.