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Restricting access to your video
If you do not want your service provider or Comcast personnel to view your cameras or export video, you can restrict access to your SmartOffice™ portal and then re-establish access when you need technical support.

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Account management
- Restricting access to your video
  If you do not want your service provider or Comcast personnel to view your cameras or export video, you can restrict access to your SmartOffice™ portal and then re-establish access when you need technical support.
- Verifying whether remote users can monitor your SmartOffice™ portal
  To ensure transparency between you, your service provider, and Comcast personnel, as a client administrator you can verify whether others can monitor your SmartOffice™ portal through remote monitoring features such as Federation™.
- Adding a remote monitoring user to your client account
  As a client administrator, you can add a remote monitoring user to one or more of the accounts that you manage, so that the remote monitoring connection details can be provided to a Community Connect administrator, a local authority, or remote monitoring facility.
- Deleting the remote monitoring user from your client account
  A client administrator can delete the remote monitoring user when remote access to the client account is no longer required.
- Viewing your camera settings
  To find information such as the resolution that your camera is recording at, or the maximum frame rate that you can obtain when recording, you can view your camera settings and then contact your service provider if changes are required.
- Changing your camera's thumbnail image
  If you have difficulty identifying a camera by its current thumbnail, you can change the camera's thumbnail image so that the image accurately represents the location that the camera is viewing.
- Creating an authentication key for your mobile devices
  To authenticate your identity and connect to the SmartOffice™ mobile apps from all of your mobile devices, you must create a mobile authentication key in your SmartOffice™ portal.
- Modifying your mobile authentication key
  If you have forgotten your mobile authentication key or simply want to change it occasionally for security purposes, you can modify the key in your SmartOffice™ portal and then update the SmartOffice™ mobile apps.
- Deleting your mobile authentication key
  If your mobile device is lost or has been stolen, or you want to stop using the SmartOffice™ mobile apps, you can delete the key from your SmartOffice™ portal.
Additional resources
Glossary

Restricting access to your video

2016-12-23

If you do not want your service provider or Comcast personnel to view your cameras or export video, you can restrict access to your SmartOffice™ portal and then re-establish access when you need technical support.

What you should know

Only the client administrator has the required privileges to restrict access to your portal. Once set, your service provider cannot access your SmartOffice™ portal from either their web client or their SmartOffice™ mobile apps.

For SmartOffice™, privacy is automatically enabled the night after the installation. If privacy is turned off by the user for troubleshooting it is automatically reset the following night. Privacy must be disabled when you want to add new cameras or when you require service.

Procedure

Click Configurations () and then click the Privacy tab.
Clear the Allow my service provider and Comcast to access my portal check box. By default, this check box is selected, and therefore, access to your portal is open when your client account is created.
Once cleared, your service provider and Comcast personnel cannot access your portal. If they are already inside your portal at the time you enabled privacy, access to all web pages (except for the support and online help pages) is immediately restricted.
To re-establish access, select the Allow my service provider and Comcast to access my portal check box.
Access to your SmartOffice™ portal is immediately re-established. Users that are accessing your portal from their SmartOffice™ mobile apps must refresh the client page of their app.

Important: Enabling privacy restricts others from accessing your portal only for the duration that the privacy setting is in effect. When access is granted again, video that was recorded during the restriction period can be viewed by your service provider and Comcast personnel.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.