Modifying your client's subscription

If you want to change your client's subscription term for billing purposes, or you made a mistake when creating your client account, you can modify your client's subscription even if the subscription has yet to start.

1. Click Clients, and then search for or select an account from the Account name column.
2. In the Subscription information section, you can modify the following:

   Subscription term

   The duration of the term of your client's SmartOffice™ subscription.

   Important: You can only change the subscription term if the client account does not have any cameras in the Enrolled state. Once cameras are enrolled, any changes to the subscription term will take effect only after the current term ends. For example, if an account is moved from an annual to a monthly term, the monthly billing frequency will only take effect once the current annual term ends.

   Renewal term

   The frequency that the subscription is renewed at. By default, the renewal term is set at the value that was entered in the Subscription term field when the client account was created.

3. Click Save, or navigate back to exit the page and cancel your changes.